Netmore MARKETING
Last updated 2026-05-20
v1  ·  INTERNAL TRAINING
Sales Script  •  Cart Recovery

Cart-Recovery Call Script

Booked Out Live  •  For Kalie / Kaye  •  Netmore Marketing  ·  Client: Sarah Anne

For people who entered name and phone on the Booked Out Live page but didn't buy a ticket. Recover them at the ticket level. Diamond VIP is the goal, Gold is the floor.

Steps 11 Goal tier Diamond VIP $97 Floor tier Gold $47 Event June 24, 2026

30-Second Frame

These people clicked an ad with Sarah, Andy, and Jackie, came to the page, entered their info, looked at the tickets, and stopped. Your job is to recover them at the ticket level — Diamond VIP ($97) is the goal, Gold ($47) is the floor. Do not try to sell them the back-end programs. The bootcamp does that work in the room. Get them to the room.

Tone

Sarah's brand is warm, low-key, anti-rah-rah. Drop "absolutely," "amazing," "for sure." Sound like a real person checking in, not a closer working a cart.

Event Details

June 24, 2026 (Tuesday), 8:00 AM MST, Fountain Hills AZ (Andy Elliott's HQ). Speakers: Sarah, Andy Elliott, Jackie Elliott, Morgan Nelson.

A  •  Pricing

Ticket tiers.

Diamond VIP is the default recommendation. Gold is the floor. Platinum is mentioned only if they ask. Ultimate Platinum is mentioned only if they directly ask about higher tiers.

Booked Out Live  ·  Ticket Tiers
Diamond VIP is the default push
Tier Includes Price
Gold Bootcamp June 24 (main event). The floor option if budget is the real blocker. $47
★ Diamond VIP Bootcamp + Pool Party June 23 (networking). Default recommendation — this is where most coaches in her audience land. $97
Platinum Bootcamp + Pool Party + premium experience. Mention if they ask about higher tiers. $497
Ultimate Platinum Top tier. Only mention if asked directly. $1,997
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01  •  Outreach

Text first, then dial.

Send the SMS, wait 2-3 minutes, then dial. iPhone-to-iPhone shows your name on incoming call — they're more likely to pick up if they've just seen your text.

Opening text (send first)

Hey [Name], it's Kaye from Sarah Anne's team. Saw you were checking out Booked Out Live. Got 2 mins to chat?

Why text first: iPhone-to-iPhone shows your name on the incoming call. They're more likely to pick up.

If no answer on dial 1, send ONE follow-up text

No worries, missed you. Free to chat in the next hour? Happy to text if easier.

That's it. No double-dials, no triple-texts.

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02  •  First 15 Seconds

Phone opener.

Short, warm, no closer-energy. You're checking in, not running a cart.

Opener

"Hi [Name], it's Kaye from Sarah Anne's team. Got a quick minute? I saw you came through the Booked Out Live page earlier, just wanted to check in. No pressure — happy to answer any questions if you've got them."

If "now's not a good time"

"Totally fair. When's better — later today or tomorrow? I'll only take 5 minutes."

Lock a specific time. Don't leave it open.

If "I'm not interested anymore"

"All good. Just curious — did something change, or was it not the right fit from the start?"

Real question. Their answer tells you whether to save the lead or exit warm.

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03  •  Discovery

Three questions, conversational.

Get them talking. Listen for sub-avatar fit and the words you'll use to bridge to the ticket recommendation. Question 3 is the most important one.

Q1 — Where are they at

"Quick context so I can be useful — where are you at with your coaching business? You got clients, building it on the side, just getting started?"

Listen for:

  • Zero clients / just certified → avatar fit
  • Had referrals, gone quiet / ghosted in DMs → avatar fit
  • Established, want to scale → fit (lean Diamond VIP / Platinum)
  • "Not really a coach yet" → maybe DQ, ask one more question

Q2 — What pulled them in

"What was it about the event that made you click? Was it Andy, was it Sarah, was it something about getting more clients?"

Q3 — What would make it worth coming

"If you came to this thing in Arizona, what would make it feel like a hell yes for you on the way home?"

This is the most important question. Their answer becomes your bridge material.

Optional Q4 if context calls for it

"Arizona June 24 — you good to travel for that?"

Surface travel friction early. If they can't go, save the call.

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04  •  The Bridge

Reflect → normalize → recommend.

Two or three sentences between discovery and the ticket. Use their words. Show Sarah sees this all the time. Land on the ticket. Skip the bridge and the price feels random. Hit the bridge and the price feels prescribed.

The pattern

  1. Reflect their words back
  2. "That's the most common thing Sarah sees" (normalize)
  3. Tie it to the event mechanism
  4. Recommend Diamond VIP

Example A — "I've been posting for a year and nothing converts"

"So a year of content and nothing converting — that's the most common thing Sarah sees. Not because your content's bad, but because there's no community pipeline behind it, so likes don't turn into clients. That's literally what the bootcamp on June 24 is built around — how to build the 100 raving fans who refer their friends and refill your pipeline. I'd grab the Diamond VIP at $97 — gets you the main event plus the Pool Party the night before."

Example B — "I had referrals last year, now it's dead"

"Yeah, tapping out the warm pool is the #1 thing Sarah talks about. You had the early wave from people who already knew you, and now there's no system to refill it. The bootcamp walks through her method for building a community that refers their friends so you're never waiting again. Diamond VIP at $97 is the move — main event + Pool Party."

Do Not Say

"This will change your life" — bro energy, immediate trust drop.

"Sarah has clients making $100K/month" — wrong avatar.

"Limited spots, prices going up tomorrow" — manufactured urgency repels her audience.

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05  •  Present & Schedule

Present in one breath.

Lay out the options. Lean Diamond VIP. Pause. Let them answer. Don't fill the silence.

Default present

"Options-wise: Gold at $47 is the main bootcamp on the 24th. Diamond VIP at $97 adds the Pool Party the night before — that's where most of the networking happens, you're in the room with Andy, Sarah, and a few hundred other coaches before the event kicks off. Honestly the VIP is what I'd recommend for what you described. You in?"

Pause. Let them answer.

If they ask about higher tiers

"There's also Platinum at $497 and Ultimate Platinum at $1,997. Most people in your spot go Diamond VIP."

If they're price-sensitive

"Gold's $47 if budget's the main thing — same main event, no Pool Party."

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06  •  Payment

Get payment on the call.

The moment the call ends, commitment drops by 50%. Stay on the line. Text the link while you're talking.

Send the link live

"Cool. I'll text you the link right now while we're on. Takes 30 seconds. Want me to send it?"

Send the link. Stay on the line while they pay. The moment the call ends, commitment drops by 50%.

If they want to pay later

"Totally understand. Just so I know — is it that you want to think about it, or that you need to check something on the card? We can usually work around the card thing."

Card issue = informal hold OK. Wanting to think = treat as objection (Step 7).

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07  •  Hesitation

When they hesitate.

First hesitation: re-present from a different angle. Don't address the objection yet — many say yes here because they were just processing. Second hesitation: probe for the real one.

First hesitation — re-present

"Totally get it. Just to give you the full picture — June 24 in Arizona, Sarah's teaching the whole community-building system, Andy Elliott and Jackie on mindset, Pool Party the night before with a few hundred coaches in the same spot as you. For $97 you're in the room. That's the bit that makes the difference for most people."

Pause. Many say yes here because they were just processing.

Second hesitation — probe

"Totally fair. What specifically would you be weighing?"

Wait. Don't fill the silence. The real objection is almost always price, partner, timing, or trust.

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08  •  Objection Handling

Top objections.

Tight responses. Don't over-talk. Never accept the first "let me think." Never discount.

Objection & Response  ·  Reference
Skim before dialing
They say You say
"Let me think about it" Re-present first (Step 7). If they say it again: "What specifically would you be weighing?" Never accept the first "let me think."
"It's too expensive" "Yeah, $97 is real money. The reason it's there is Andy speaking, Jackie speaking, Morgan flying in, and Sarah's whole system. That said, Gold at $47 still gets you the main event on the 24th. Doesn't include the Pool Party, but it's the bootcamp."
"I need to check with my partner" "Makes sense. Tell you what — let me hold the Diamond VIP spot for you for 24 hours. You talk to them tonight, text me yes or no tomorrow morning. No deposit, no commitment, just a hold. That work?"
"I'm not sure I can travel" "What's the conflict — work, family, or just the trip?" If they really can't make it: graceful exit, keep them on the list for the next event.
"I just bought another program" "Yeah, totally — and if you're in another program teaching sales or content, that's great. The bootcamp's focus is specifically the community-pipeline side, which most other programs don't cover. It's usually the missing piece, not a replacement."
"Is this just a sales pitch?" "Fair question. There IS a back-end program Sarah talks about at the end of Day 2. But the bootcamp itself is real teaching — Sarah lays out the whole community system, Andy and Jackie do the mindset piece, you walk out with a plan. Plenty of people come, get the value, and never buy past the ticket."
"Can I get a discount?" "Honestly, no — pricing's set, no codes. If $97 is the issue, Gold at $47 is the cheaper option." Never discount.
"I'm not really a coach yet" One probe: "Are you working with anyone right now, even informally, doing any kind of coaching?" If yes → "Then yeah, this is the right room." If no → graceful exit, send the free book funnel.
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09  •  SMS Recovery

When they said yes but didn't pay.

Three-touch SMS sequence over three days. After that they have your number — they can come back.

Same day, within 2 hours, text

Hey [Name], great chatting. Here's the link to lock your Diamond VIP — [LINK]. Takes 30 seconds.

Next morning

Morning [Name] — still good for the spot? Want me to keep holding it or release it?

Day 3, last try

Hey [Name], no pressure. If the timing's off, just text me back either way so I can free up the spot. Spots are tight.

After day 3 with no response: mark them no-response, move on. They have your number, they can come back.

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10  •  Disqualification

Graceful exit (DQ).

Exit when they're not actually coaching, can't travel and won't do virtual, budget is genuinely zero, or they're hostile / extracting free info without buying.

The exit line

"Totally get it [Name] — sounds like this one isn't the fit right now. I'll keep you on Sarah's email list, you'll see future stuff she's running. If anything changes, just text me. Best of luck with everything."

Mark DQ in Close with a one-line reason. Move on.

Never

Try to convert the DQ.

Lecture them about what they should do.

Make them feel small for not buying.

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11  •  Post-Yes

After the yes.

Confirm the logistics, close warm, tag them in Close. The tagging is what makes the next round of cohort analysis useful.

Confirmation

"Locked in. You'll get a confirmation email from Sarah's team in the next 5 minutes. Event is June 24 in Fountain Hills, Arizona — about 30 minutes from Phoenix airport. We'll send venue address, what to wear, what to bring, closer to the date. Anything I can answer right now?"

Close warm

"Cool. Glad you're in. Sarah's going to be stoked. Talk soon."

Then tag in Close

  • Sub-avatar signal (zero clients / tapped-out warm pool / multi-cert overwhelmed / DIY-burned)
  • Ticket tier purchased
  • Any sentiment notes worth flagging for the team
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E  •  Hand-off

Escalate to Brandon when.

These don't get handled on the call. Tag in Close, ping Brandon, move on.

  • Lead asks detailed questions about back-end programs (G-SPOT, Alpha, Mastermind) → tag in Close, don't sell.
  • Affiliate inquiry — someone wants to bring friends for commission.
  • Press, podcast, or partnership inquiry.
  • Refund or complaint about a prior Sarah purchase.
  • Anything hostile, harassing, or feels like trouble.
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Q  •  Print This

Quick Reference Card.

Keep this next to the phone. Print it. It's the whole script compressed into a 12-line lookup table for live use during dials.

Cart-Recovery Cheat Sheet  ·  Keep Next to Phone
Print · Landscape recommended
Step What to do
1. TEXT "Hey [Name], it's Kaye..." Wait 2-3 min.
2. DIAL If no answer, ONE follow-up SMS, then stop.
3. OPEN "Got a quick minute? Saw you came through the page..." No pressure.
4. DISCOVER 3 questions: where are you / what pulled you in / what would make it worth coming. Get them talking.
5. BRIDGE Reflect their words → "Sarah sees this all the time" → tie to event → recommend Diamond VIP.
6. PRESENT Gold $47 / Diamond VIP $97 (recommend) / Platinum $497 / Ultimate $1,997. Honest lean to Diamond VIP.
7. PAYMENT "I'll text the link right now — 30 seconds." Stay on the line.
8. HESITATION Re-present first (different angle). Probe second ("What specifically would you be weighing?"). Never accept the first stall.
9. PRICE OBJECTION Justify Diamond VIP value first. Downsell to Gold $47 if budget is the real blocker. Never discount.
10. PARTNER OBJECTION "Let me hold the spot 24 hours. Text me yes or no tomorrow."
11. DQ Not coaching / can't travel / no budget → warm exit, keep on list. Never push.
12. NEVER Drop into bro-coach voice. Manufacture urgency. Push past three objections. Try to sell the mastermind on the phone. Delete a contact.

v1 — 2026-05-20. Iterate after first 20 dials.

Framework reference doc available separately (Brandon's coaching layer at memory/sales/cart-recovery-framework-reference.md). You don't need to read it.

— Brandon, Netmore Marketing
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