Monday. Start of the work week. Kecia’s deadline is TODAY. She needs her Honda HRV done before she goes back to work. If she hasn’t responded, this is the last window.
9 leads in your pipeline after hygiene cleared Tayla and William. Zhimin still needs a post-call text from yesterday’s call. Alford is day 2 on his post-call text. Zack Crow’s deposit should be coming in for Thursday the 16th.
Dr. Gilliam at 23 days since the Rolls Royce detail. Rebook window closing.
Tayla — gone cold (3 days, no reply). William — gone cold (2 days, no reply).
Patricia, Colette, and Heather skipped by safety rails (scheduled callbacks).
Yesterday both phone calls jumped from discovery to pricing with no bridge. The bridge is 2-3 sentences that prove you listened: reflect their words, normalize the situation, then recommend. It’s the difference between a price that feels random and a price that feels prescribed.