Today is a service day. Stephen Edwards is booked at 9 AM in Tomball for a two-vehicle Showroom package — Mercedes S-Class plus Cadillac Optic, $700. Send the pre-service text now to confirm logistics. Brigitte is booked for tomorrow (Friday 4 PM), so today is her pre-service text day. Those are your two money moves.
The rest of the pipeline is cleaning itself out. Katie is Day 3 on a stain inquiry — last follow-up window. Roya, Mariah, Colette, and Heather are all dead or past recovery. Tykel is Day 2, still no response to auto messages. One rebook: Dr. Gilliam at 25 days since his Rolls Royce detail — the recurring package pitch needs a follow-through.
Mariah — Day 3, BMW X3 dog hair, estimate-only. Oliver flagged high-risk. Not a real buyer. Move to Lost.
Roya — Day 4, loved the $289 offer but never committed. Saving up. Past active recovery window. Move to Lost.
Colette — Day 5, phone call with no text recap. Zero engagement. Move to Lost.
Heather — Day 15, Kia smoke odor bundle $515. Well past every recovery window. Move to Lost.
One question keeps the door open. Most price objections aren't about the number — they're about the gap between what they expected and what they heard. Finding the gap gives you a path to close or downsell.
No price objections expected today — Stephen is booked and Brigitte already committed. Keep this in your back pocket for the next inbound lead. When someone balks at the number, one question: "What were you expecting to pay?"