Brigitte is booked for Friday at 4 PM — send a pre-service text Thursday. Daniel completed yesterday, good candidate for a review request and BAMFAM. Katie is Day 2 with buying intent (asked about scheduling); a stain photo closes this. Roya loved the $289 offer but hasn't committed — ball is in her court, one more day before a final nudge.
The rest of the pipeline is either waiting (Lariessa on bumper, Irancris saving up) or dead (Mariah estimate-only, Colette Day 4, Heather Day 14). Tykel is brand new — auto messages are firing. One rebook: Dr. Gilliam at 24 days since his Rolls Royce detail. Follow through on the recurring package pitch.
Colette — Day 4, phone call with no text recap, zero engagement. Move to Lost.
Heather — Day 14, quoted $515 smoke odor bundle Mar 10. Well past all recovery windows. Move to Lost.
Mariah — Day 2, but self-identified as estimate-only. Oliver flagged high risk. Not a real buyer. Move to Lost.
One question keeps the door open. Most price objections aren't about the number — they're about the gap between what they expected and what they heard. Finding the gap gives you a path to close or downsell.
When you talk to Lariessa after her bumper is installed, keep this in your back pocket. She already got quoted $369 — if she pushes back on price, ask what she was expecting instead of dropping straight to a discount.